Shipping Policies

Turnaround Time

Currently most of our products are already made and we will aim to ship your order in 1-5 business days. You will receive an email when your order has shipped or is ready for pickup.

Local Pickup

You will receive an email when your order is ready for pick-up and the pickup instructions will be provided in that email.


Shipping rates vary and can be viewed at the checkout page. Tracked or untracked is available.

Shipping Policies

- Please note that once your order is 'shipped' Petit Pepper is not responsible for lost, damaged or stolen packages. 
- Once your order is 'ready for pickup' you must retrieve your order from the pickup point.
- Orders that have selected 'untracked' as their shipping speed do not include tracking.
- Due to the nature of our mail 
systems, please note that once your order is shipped, it is on its way to you. Please be patient as there can be sorting/shipping delays, weather delays, strikes and cross-border delays.
- The customer is responsible for incurring any fees related to duties, etc.
- If you refuse delivery or return to sender, a refund/credit will not be issued. The buyer accepts the transaction once it has been completed online.